1. General Eligibility for Claims

Refunds or service resolutions will only be considered if both of the following conditions are strictly met:

• Platform Restriction: The purchase must have been completed directly through the official OTT Sathi website. Orders placed, negotiated, or finalized through third-party platforms or messaging apps (including Facebook, Instagram, and WhatsApp) are provided "as-is" and are unconditionally excluded from refund eligibility.
• Active Warranty Period: The claim must be initiated while the subscription's stated warranty period is active. Once the designated warranty period expires, OTT Sathi is released from all liability, and no refund or replacement claims will be entertained.

2. Resolution Hierarchy

If you experience a verified service disruption within your warranty period on a website-purchased order, we will apply remedies in the following strict order:

1. Troubleshooting: Our support team will attempt reasonable efforts to resolve the activation or technical issue.
2. Replacement: If the issue cannot be fixed, we will provide a suitable replacement subscription or alternative account of equal value.
3. Refund as Final Resort: Only if OTT Sathi is entirely unable to provide the service or a suitable replacement due to unresolvable technical issues on our end, a partial refund may be authorized, subject to the strict deductions outlined below.

3. Refund Calculation & Authorized Deductions

In the rare event that a refund is approved as the final resolution, the original purchase amount will not be fully returned. The following mandatory deductions will be applied to the refund total:

• Prorated Usage Deduction: A deduction calculated based on the number of days the subscription was active, utilized, or accessible prior to the verified disruption.
• Administrative & Processing Fee: A strict 15% deduction will be applied to the remaining balance to cover non-recoverable payment gateway fees, account provisioning costs, and administrative processing.
• Third-Party Charges: Any applicable bank reversal fees, currency conversion losses, or transaction penalties incurred during the original payment process will be borne by the user and deducted from the final payout.

4. Strict Exclusions

Under no circumstances will a refund be issued for the following scenarios:

• Terms of Service Violations: If your subscription is suspended or terminated due to policy violations (e.g., unauthorized account sharing, attempting to change account credentials, bypassing regional blocks).
• User-End Limitations: If the service inability stems from the user's hardware, network connectivity, ISP restrictions, or personal device incompatibility.
• Buyer's Remorse: If the user simply changes their mind, forgets to cancel a recurring payment, or fails to utilize the service while it is active.

5. Final Discretion

OTT Sathi reserves the sole right to determine the validity of any claim, verify the source of the purchase, and approve or deny a refund request based on these terms. Any approved, post-deduction refund balances will be credited back exclusively to the original payment method.