1. Service Delivery & Fulfillment Guarantee

Upon successful processing and verification of your payment, order details and access credentials will be delivered via the contact information provided during checkout.

• Standard Delivery: Service is typically provisioned within one (1) hour of cleared payment.
• Extended Processing: Under rare circumstances involving strict security verification, high demand, or backend technical provisioning, delivery may take between 24 hours and up to three (3) days (72 hours).
• Delivery Failure Guarantee: If OTT Sathi fails to provision your purchased service within 72 hours of a cleared payment, you are eligible to request a full refund. This specific scenario is the only condition under which a refund will be issued in full, completely exempt from our standard administrative deductions.

2. Strict Refund & Resolution Policy

Due to the immediate access and digital nature of our subscription services, all purchases made through OTT Sathi are finalized upon delivery. With the sole exception of the Delivery Failure Guarantee (Section 1), we enforce a strict, protective refund policy.

A. Eligibility for Claims

Disputes or service resolutions will only be entertained if both of the following conditions are met:

1. Platform Origin: The order was completed directly through the official OTT Sathi website. Transactions negotiated or finalized via third-party platforms or messengers (Facebook, Instagram, WhatsApp) are strictly "as-is" and unconditionally excluded from refund eligibility.
2. Active Warranty: The claim is initiated within the subscription's active, stated warranty period. Upon expiration of this period, OTT Sathi is completely released from all operational liability.

B. Resolution Hierarchy

In the event of a verified service disruption on an eligible order, OTT Sathi will dictate the remedy in the following order:

1. Technical Support: We will exercise reasonable efforts to resolve the technical or activation fault.
2. Account Replacement: If the fault is unresolvable, we will issue a replacement subscription or alternative account of equal value.
3. Refund as Final Resort: Only if OTT Sathi is entirely unable to provide the service or a suitable replacement due to unresolvable internal technical failures, a partial refund may be authorized.

C. Mandatory Refund Deductions

Should a refund be authorized under Section 2B, the payout will be strictly subject to the following deductions:

• Prorated Usage: A deduction equivalent to the period the subscription was active or accessible prior to the verified disruption.
• Administrative Surcharge: A mandatory 15% deduction applied to the remaining balance to absorb non-recoverable payment gateway fees, provisioning costs, and administrative processing.
• Third-Party Fees: Any banking reversal fees, currency conversion losses, or network transaction penalties will be passed on to the user.

D. Absolute Refund Exclusions

Under no circumstances will refunds be entertained for:

• Buyer's Remorse: Change of mind, failure to utilize the active service, or forgetting to cancel recurring billing.
• User-End Deficiencies: Inabilities to access the service stemming from user hardware, ISP throttling, regional IP blocks, or network instability.
• ToU Violations: Disruption caused by the user violating our Usage Rules (see Section 3).

3. Zero-Tolerance Usage Rules for Shared Subscriptions

Subscriptions issued under shared, limited-access, or budget plans are strictly licensed to a single device per subscription unless explicitly stated otherwise in your purchase agreement.

The following actions constitute a material breach of contract and are expressly prohibited:

• Sharing, distributing, or leaking access credentials to third parties.
• Attempting to log in or utilize the subscription on multiple devices concurrently.
• Attempting to modify, alter, or tamper with account credentials (including passwords, profile names, billing details, or security PINs).
• Reselling, sub-licensing, or transferring access.
• Employing VPNs to bypass regional locks (unless authorized), screen sharing, or utilizing remote-access tools to circumvent device limits.

Enforcement: OTT Sathi employs automated usage monitoring. If our systems detect multi-device usage, credential tampering, or unauthorized sharing, the subscription will be terminated immediately and permanently without prior warning. No refunds, prorated or otherwise, will be issued for accounts terminated under these conditions.

4. Privacy & Data Handling

OTT Sathi highly values your privacy. We do not sell, rent, or distribute your personal or transactional information to third-party marketers. All user data collected during your interaction with our platform is strictly secured and handled in accordance with our Privacy Policy. By utilizing our services, you grant explicit consent for the collection and operational use of your information as outlined therein.

5. Amendments to Terms

OTT Sathi reserves the sole and exclusive right to amend, modify, or overhaul these Terms of Use at our discretion, at any time, and without direct liability to users.

• Any amendments will become legally binding within three (3) days of publication on our official website.
• We do not issue individual notifications for policy changes. It is the user's sole responsibility to review these Terms periodically.
• Continued access or utilization of our services following any published changes constitutes your absolute agreement to the updated Terms.

6. Account Suspension & Termination

OTT Sathi reserves the right to suspend, restrict, or permanently terminate any user account or IP address found to be operating in violation of these Terms of Use, attempting to defraud our payment systems, or engaging in abusive behavior toward our support staff. Terminated accounts forfeit all current active subscriptions and are permanently disqualified from refund eligibility.