Warranty Policy

What Is Covered

OTT Sathi provides warranty coverage on eligible digital products. If a product you purchased stops working during the warranty period due to an issue on our end, we will replace it or provide an equivalent alternative at no extra cost.

Warranty Duration

Warranty duration varies by product and plan. Each product page displays the specific warranty period applicable to your selected plan. This may include coverage in days, months, or years depending on the product.

Products without a warranty badge on their product page do not include warranty coverage.

How to Claim Warranty

1. Contact our support team via WhatsApp or email.
2. Provide your order ID and a description of the issue.
3. Our team will verify your claim and process the replacement.

What Is Not Covered

• Issues caused by changes to the third-party service provider (e.g., the streaming platform itself changing its policies)
• Accounts that have been shared or modified by the buyer
• Expired warranty periods
• Products purchased from unauthorized resellers

Related Policies

For information about refunds, please see our Refund Policy. For general terms, see our Terms & Conditions.

Questions?

If you have questions about warranty coverage for a specific product, please contact us before purchasing.